Warranty and Return Policy
15-Day Genuine Discount Policy for Unopened and Unused Items
Important Notes:
- Customers must provide clear photos or videos of the item and packaging to process RMA (Return Merchandise Authorization) requests. Ensure images are well-lit, focused, and under 2MB for submission through our Help Center.
- If the product is determined not DOA (Dead on Arrival) by our technical team, antivirusprofessionals.online will not cover return shipping costs.,
- Refunds for return shipping without a valid RMA receipt will not be accepted..
7-Day DOA Guarantee
If you receive a damaged or non-functional item, contact our Help Center for RMA support within 7 days of receipt. Once we receive the defective item, we will send a replacement at no additional cost (return shipping fees will also be reimbursed). If you prefer not to receive a replacement, you can request a full refund.
Warranty and Return Policy
15-Day Genuine Discount Policy for Unopened and Unused Items
Important Notes:
- Customers must provide clear photos or videos of the damaged or defective item, including the packaging before RMA support can be processed. Use good lighting and capture images from a moderate distance to ensure the issue is visible. File sizes should be under 2MB for submission through the Help Center.
- Once the returned item is received and confirmed as defective, we will refund the return shipping cost based on a valid receipt (e.g., if the price is USD 25, the same amount will be refunded). If our technical team determines the item is not DOA (Dead on Arrival),
- antivirusprofessionals.online will not reimburse the return shipping fee. Refunds for return shipping without a valid RMA receipt will not be accepted.
7-Day DOA Guarantee
If you receive a damaged or non-functional item, contact our Help Center for RMA support within 7 days of receipt. Once we receive the defective item, we will send a replacement at no additional cost (return shipping fees will also be reimbursed). If you prefer not to receive a replacement, you can request a full refund.
10-Day Defective Product Policy
For certain items, if a defect is identified within 10 days of delivery, you can return the item for a refund or exchange. Return shipping costs will not be covered for these cases.
Warranty Coverage and Exceptions
- Normal wear and tear, as well as damage caused during use, are not covered under warranty.
- All claims are subject to evaluation by our technical team.
- Return shipping costs will be the customer’s responsibility except for DOA cases.
- Replacements will be sent via Flat Rate Shipping; expedited options are available at an additional cost.
- Repairs or upgrades beyond warranty coverage, along with associated shipping costs, are the responsibility of the customer.
How to File a Warranty Claim
If you encounter an issue, follow these steps:
- Describe the problem in detail, including what happened, when, and how. Provide your full order number and product SKU.
- List any troubleshooting steps you have already attempted.
- Include the product code from the external packaging.
- Submit clear photos or videos of the defect(s) with good lighting.
Note: Ensure all images/videos are clear and under good lighting conditions to help us verify the issue promptly.
Missing, Incorrect, or Mixed Items
- Carefully inspect the package and contents before signing for it.
- If there’s an issue, contact the Help Center with your order number and SKU code. Provide a clear photo of the packaging, shipping labels, and the item(s) received.
Possible Resolutions:
- Missing items will be resent at no cost within the warranty period.
- Incorrect items can be refunded in full or exchanged.
- antivirusprofessionals.online may request the incorrect item be returned, with return shipping costs reimbursed upon receipt.
Refund Process
Refunds will be processed within 3-6 business days of receiving the returned item. Refund times depend on the payment method:
- Credit Card Refunds: Depending on your card provider, they typically take 7-14 business days to reflect in your account.
Non-Refundable Transactions
- All sales are final unless stated otherwise.
- No refunds will be processed without proper verification.
- In cases of billing errors, contact us within 3 business days to request a refund.
For further assistance, feel free to reach out to our Help Center. We are here to ensure a smooth and reliable service experience.